Frequently Asked Questions
COVID 19
1. Do you support contact-free delivery?
Yes – all delivery persons are provided with gloves, hair cap, and face masks to allow contactless delivery. We also support customers receiving products in their own bags or boxes placed outside the doorstep of your home or at the ground level of your flat. If you have any concerns about your delivery, please call our team to discuss this.
2. Will there be any delay in delivering?
However, due to reduced working hours and restricted movement arising from COVID-19 lockdown measures during this time, delays in delivery may occur. But we will do our best to ensure delivery at the earliest possible time following the delay.
ABOUT FINDFRESH
3. What is your specialty?
We have our own farmers and farms to ensure quality and freshness. You will get most of the products harvested after your order.
4. What are the benefits of buying vegetables from FindFresh?
We take care of your health by distributing pure and fresh vegetables. We don't go for any storage, we are not using any preservatives like imported vegetables from other states. We deliver fresh and healthy vegetables at lesser prices than the market price.
ORDER
5. How can we book fresh vegetables from FindFresh?
You can use www.findfresh.in website or FindFresh android app from the play store. Currently, we accept only cash / Gpay on delivery.
6. Should I provide the address and location with contact details?
Accurate address and contact details will help us deliver efficiently.
7. How do I gift a kit?
Perhaps you know of a needy relative or friend whom you would like to send a box to on a recurring basis. Please contact us directly at +91 9048085080 to order a gift kit delivery.
8. Do you have a refer-a-friend program?
Yes! When you refer a friend, just send his/her name and contact number to us via WhatsApp. We’ll give you 20% off on your next kit after the first purchase of the user and give him 10% off on his / her first purchase.
PAYMENTS
9. When will I be charged for my kit?
During the time of the delivery.
10. What kind of payment options do you offer?
You can pay via Cash, Google Pay, or other mobile wallets.
DELIVERY
11. Should there be someone to collect the kit at my doorstep?
We request you to ensure that someone is available at your address provided to us to receive the kit or you can advise us to keep it at a particular location of your compound or basement of the flat where our delivery boy can easily reach and where the access will be granted by the security personnel.
12. How can I identify my kit?
Your name will be printed or written on your kit.
PRODUCE
13. Why aren’t some items available all year?
We do our best to harvest the local seasonal vegetables, so there will be times of the year when certain items aren’t available. Eating seasonal produce support local farmers and guarantees freshness, it’s also much more sustainable than sourcing out-of-season foods from overseas. Overall, we don't go for any imported other state products.
14. What if I am not satisfied with a product?
Then you can let us know via Mail/phone. We respond immediately and find a solution that you are satisfied with. You can always send us a photo of what went wrong. This way we can improve our service.